Public Function change_case_status(ByVal case_id As String, _
ByVal new_status As String, _
ByVal change_date As String, _
ByVal note_str As String, _
ByVal user_name As String, _
ByVal gen_time_bombs As Boolean) As Integer
Description
This API causes the specified case to have its status changed. The case may be opened or closed, but the status selected MUST be valid for the current condition. In other words, you cannot assign a close condition status to a case that is currently open. You may assign notes to the status change, as well as set the time of the status change, and the user who changed the status. The API can also generate a time bomb (for business rule notification).
Parameters
Parameter Name Required? Description
case_id Yes The case to change status for
new_status No The new status for the case
change_date No When was the case status changed. If this parameter is left blank, the case
is status changed at the current time
note_str No Notes for the status change
user_name No The user who changed the status. If left blank, the current user performs
the change status
gen_time_bombs Yes Should a time_bomb be generated (for notifications/business rules)
Returns
Value Meaning
0 No errors
-1 Cannot find the specified case
-2 Cannot find the new status (or status is not
defined for the current object's condition)
-3 Cannot find the specified user
-4 Cannot find the CHANGE STATUS activity string
Examples
· Change status for case number 'C154' to the default status. The change status is performed by the current user and is changed at the current time. Add no notes, and generate a time bomb.
JavaScript:
var ret_int = fccs.change_case_status("C154", "", "", "", "", true);
Visual Basic:
Dim ret_int As Integer
ret_int = fccs.change_case_status("C154", "", "", "", "", True)
· Change status for case number '2' at 10PM on November 23rd of 1997 to 'Solved'. Change status has notes of 'Some notes', and should be logged as performed by dave. Don't generate a time bomb.
JavaScript:
var ret_int = fccs.change_case_status("2", "Solved", "11/23/97 22:00:00",
"Some notes", "dave", false);
Visual Basic:
Dim ret_int As Integer
ret_int = fccs.change_case_status("2", "Solved", "11/23/97 22:00:00", _
"Some notes", "dave", False)